FAQ | Forge

Forge Support

We're here to help.
If you have any questions about the Forge app, your account, rewards, memberships, or an order placed through one of our restaurant partners, our team is happy to assist.

Contact Support
Email: support@forgerewards.com

We typically respond within 1 business day.

Common Questions

I can't sign in.
Please verify you're using the same email or phone number you used when creating your account. If you're still having trouble, contact us at support@forgerewards.com

My rewards or points are missing.
Rewards are issued by individual restaurant partners. If your points haven't appeared after a recent purchase, email us with:

Restaurant name
Date of purchase
Order confirmation (if available)

I need help with an order.
For issues related to food quality, refunds, or missing items, please contact the restaurant directly first. If you're unable to resolve the issue, reach out to us and we'll help coordinate with the restaurant.

How do I delete my account?
Email support@joinforge.app with the subject "Delete Account", and we'll process your request in accordance with our Privacy Policy.
Additional Resources